
Now that we’re ankle-deep into 2026, it may be time to reflect on your New Year’s resolutions, specifically if you made any concerning your business. Perhaps you’ve resolved to use AI to speed up your workflow or beef up your sales force to provide steadier growth.
Those are commendable notions, but cleaning up all the garbage that clogs up your network needs to go first. If you use a good Managed IT Services firm, you’re probably in good shape, but if you’re still relying on haphazard IT Support (like your college-age nephew) you’ve probably got a lot of junk in that trunk.
Your network system is the oil that facilitates your operations – and your success. It's the digital artery that pumps data through your organization, enabling everything from email to critical applications and cloud services.
When you fall victim to downtime, the consequences can be catastrophic. Communication is cut off and productivity grinds to a halt. Additionally, it can leave your customers hanging and unhappy and dry up revenue streams. This is the stark reality of network downtime.
When downtime strikes, it’s important to identify the source as fast as possible. Understanding the issue can save you time, money, and countless headaches. Let's get started on keeping your network up and running smoothly.
Here are some helpful tips to troubleshoot common business network issues.
Step 1: Identify the Problem
Understanding the nature of the problem is always the first step. By gathering detailed information, you can narrow down potential causes.
Gauge the Scope of Damage
Is the outage stopping the entire network, or is it just affecting a single user or a group of users? This helps you zero in on the cause, and potential solutions.
If the disruption is confined to only one user, it might be a device problem, perhaps even a cable gone bad. If the entire network is down, it’s definitely a more significant issue.
Investigate
Survey the affected users with specific questions about the problem. When did it start? What were they doing when it happened? Have they tried any solutions? Gathering detailed information helps pinpoint the cause.
Examine Error Messages
Error messages or alerts often accompany these problems, and they can provide clues about the nature of the issue. Document these messages for future reference.
Inspect Physical Connections
It could be as simple as a cable that’s been kicked loose. Physical connections are often overlooked, but they are the first place to look, as they can be a common cause of network issues. Check cables, ports, and power sources. Ensure that cables are securely connected and undamaged. A loose or damaged cable can cause connectivity issues. Test cables with another device to confirm they work correctly.
Once you rule those out, go on to the next most obvious cause.
Check Power Sources
After cables, this is an obvious place to look. Even though an affected computer has power, make sure that all networking equipment has power. Check power cables and adapters. Sometimes, a simple power issue can cause network problems. Reset power sources if necessary.
Check All Network Devices
The next step is to go beyond the computer and check routers, switches, and modems. Ensure they are functioning correctly, and all lights show normal operation. Restart these devices to see if it resolves the issue. Sometimes, a reboot can clear temporary glitches.
Step 2: Examine Network Connectivity
Testing network connectivity may identify where the connection fails and whether the issue is device-specific or network-wide. Using simple tools and tests can provide valuable insights into the problem.
Ping and Traceroute
An effective way to test network connectivity is to use ping and traceroute commands. These tools help identify where the connection fails. For example, if ping works locally but not remotely, the issue might be external.
Switch Out and Test Different Devices
Try interchanging devices to test the network. This helps determine if the issue is device-specific or network-wide. Does one device connect successfully while another doesn’t? Then the problem might be with the device, not the network.
Check Wi-Fi Signal Strength
If your Wi-Fi fails, it drags everything down with it, so check the signal strength. Weak signals can cause connectivity issues. Move closer to the router or access point and see if the connection improves. Consider using Wi-Fi analyzers to identify signal strength and interference.
Step 3: Examine Your Network Configuration
This is an often-overlooked cause of problems if there is a fault with your network configuration. The issue can go unnoticed until there’s a bottleneck causing a logjam, at which point they can cause connectivity issues. Check IP settings, DNS settings, and configurations on routers and switches. This can help you identify and resolve misconfigurations. Some of these are a bit technical. They might need the help of an IT services partner.
Examine Your IP Settings
Verify IP settings on affected devices, ensure that devices have the correct IP addresses, subnet masks, and gateways. Incorrect settings can prevent devices from connecting to the network.
Check DNS (Domain Name System) Settings
Problems with accessing websites and services can be due to incorrect DNS settings. Use reliable DNS servers and ensure settings are correctly configured.
Check Router and Switch Configurations
Connectivity problems also arise if there are incorrect settings or misconfigurations on routers and switches. Check for any changes that might have caused the issue.
Step 4: Ongoing Monitoring of Network Performance
Monitoring network performance should be done on an ongoing basis. This helps identify ongoing issues and potential bottlenecks. There are many tools you can use for this purpose. They also help pre-warn you of network issues.
Adopt Network Monitoring Tools
Install network monitoring tools to track performance if you don’t already have them. These tools provide insights into network traffic, bandwidth usage, and potential issues. They help identify trends and pinpoint problem areas.
Locate Bottlenecks
Bottlenecking can occur due to high traffic or heavy usage and can slow down the network, so search out and adjust any network bottlenecks. Consider upgrading bandwidth or optimizing traffic flow to ease congestion.
Check for Interference
Search around for interference sources in wireless networks. Other electronic devices, walls, and even microwaves can interfere with Wi-Fi signals. Use different channels or frequencies to reduce interference.
Cybersecurity and Updates
Here’s another no-brainer: keeping your network secure and up to date is crucial for smooth operation. Make sure that all networking equipment has the latest firmware and software updates. Updates often include bug fixes and performance improvements. Regular updates help maintain a stable and secure network.
Ongoing Malware Scans
If you have some fashion of IT support, they should already be running regular malware scans on all devices – check to make sure it is being done. Malware can cause various network issues, including slow performance and connectivity problems. Use reputable antivirus software and keep it updated.
Take a New Look at Current Cybersecurity Settings
Check the security settings on routers and firewalls. Ensure proper configurations and that no unauthorized changes have occurred. Strong security settings help protect the network from external threats.
Do Your Due Diligence
The tips we have provided above are not new, earthshaking concepts – these simply constitute the basic due diligence that should be performed by anyone who wants a fast, reliable network.
Frequently Asked Questions
What is the average cost of downtime?
Gartner provided a widely cited study that cites the average cost of network downtime at around $5,600 per minute, although it depends on the industry. The cost can be more in higher-risk enterprises like healthcare and finance.
What is the main cause of system downtime?
Typically, it’s caused by hardware or software failure, but downtime can be due to human error, malicious attacks or natural disasters. Since unplanned downtime is (of course) unexpected and occurs without a warning, preventing it can be a challenge. Good all-round network hygiene and security provides a good start.
What is the most popular network monitoring program?
Choosing the right tool depends on your specific needs, but the CTO Club offers these as the top 5:
LogicMonitor — Best for cloud-based network monitoring.
Netdata — Best for real-time infrastructure monitoring.
WhatsUp Gold — Best for comprehensive network monitoring.
Datadog — Best for small businesses.
Zabbix — Best open-source option.
How to run troubleshooter for Wi-Fi?
For a PC network, Microsoft provides these steps:
“Select the Start button > Settings > Network & Internet > Status. Under Change your network settings, select Network troubleshooter.”
How secure is your network?
As a longstanding, reputable member of the Charlotte IT Support community, ITFIRM.COM offers a FREE, no-risk network and cybersecurity assessment. We perform a non-intrusive scan that allows us to deliver a comprehensive report of the state of your system and its vulnerabilities that is yours to keep. There are no strings attached, and you are under no obligation to ever to use our Managed IT services.
The two best defenses are next-generation network cybersecurity to protect your data from theft, and a top-notch Managed Services Provider (MSP) to ensure continued reliability and defenses against newly emerging threats.
We put our 100% Money Back Guarantee in writing, so there is no risk in trying us out. Because we do not require a ‘hard’ contract, our clients can fire us at any time with 30 days’ notice. We have to be good.
Among the Managed IT services we provide:
IT HelpDesk Service
Onsite IT Support
Cybersecurity
Cloud migration and management
Email migration services
Backup and disaster recovery
VoIP phone systems
IT disposition and recycling
Office moves
White label services (IT to IT)
Planning an Office Move?
Contact ITFIRM.COM today! We have the experience to ensure a seamless transition. After the office move, your employees will arrive at the new location to find their IT infrastructure ready and open for business!
For more information on office moves, or to receive your FREE no-risk network and cybersecurity assessment, just fill out the form on this page or call us at:
704-565-9705
