How Does Your Current
Computer Guy Stack Up?

Take this quiz to find out!

How can you tell if you are receiving poor or substandard service? How do you know if your computer guy is doing everything possible to secure your network from downtime, cybercriminals, data loss or other frustrating and expensive disasters? Could your current computer guy actually be jeopardizing your network?

If your computer support company does not score a “YES” on every point, you could be paying for substandard support.

  • Do they respond to emergencies in 30 minutes or less?
  • Are they easy to reach when you need them for non-emergencies?
  • Do they offer ongoing maintenance to keep your systems running smooth?
  • Do they proactively offer new ways to improve your network’s performance?
  • Do they provide detailed invoices that clearly explain what you are paying for?
  • Do they complete projects on time and under budget?
  • Do they follow up on your support requests quickly?
  • Do they offer a guarantee on their services?
  • Do they arrive on time and dress professionally?
  • Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
  • Do their technicians maintain current vendor certifications and participate in ongoing training?
  • Are you confident they aren’t learning on your time?
  • Do they give you their full attention rather than seeming constantly rushed?
  • Are they adamant about backing up your network and having a disaster recovery plan in place?
  • Do they offer to meet with you regularly to review your business plans, your network status and their own performance in supporting your company?
  • Do they provide frequent updates, status reports and follow-up calls and e-mails so you don’t have to manage their progress on projects?
  • Do they offer flat-rate or fixed-fee project quotes, rather than giving themselves a wide-open playing field with “time and materials”?

Stop paying for sub-standard support today!

Because you’re a prospective client, we’ll give you 2 FREE hours of network support to prove that we can do a better job than your current computer guys.

For FREE, we will come to your office and…

  • Check your network’s current security against hacker attacks, theft, worms and viruses.
  • Check your data back-up systems to ensure they are working properly and accurately backing up all of the critical files and information you NEVER want to lose.
  • Perform a quick network “tune-up” to make programs and files load faster.
  • Discuss a project or upgrade you are considering, or give you a second opinion on a quote you have received.

To Claim Your Free Support
Complete The Form On This Page
Or Call Us At (704) 565 - 9705

  • Fill Out The Form To
    Claim Your 2 Hours
    Of FREE Support

  • This field is for validation purposes and should be left unchanged.

Important! We hate spam as much (or more!) than you and promise to NEVER rent, share, or abuse your e-mail address and contact information in any way.

ITFIRM.COM IS A NO BRAINER

Igor and his team have worked with us to upgrade our entire infrastructure. Our network is now secure and technical issues have been drastically reduced to minimal thanks to their expertise and efforts. Igor makes sure things are done the right way and works with you to make smart and cost-effective decisions about technology.

profile picture Yan A.  Pharmaceutical

ITFIRM.COM IS INVALUABLE

ITFIRM.COM provides honest, fast, and reliable expert I.T. Services that have simply eliminated our network and security issues we’ve had in the past. Their staff, tools, monitoring and expertise allows us to focus on our business. Since hiring ITFIRM.COM, we have found problems are recognized and resolved without any interference or disruption to our business. We highly recommend ITFIRM.COM for any HVAC, Plumbing, Electrical, or other mechanical or building contractor who needs and appreciates this level of service and security.

profile picture Ruvin A. Plumbing & HVAC