Is ITFIRM.COM a Good Fit for You?

No matter what new technology brings to American enterprise, one thing doesn’t change: You have a product or service you want to sell. The rest is figuring out the best way to sell it. Still, every business is unique in their own attitudes and approaches. One aspect ties them all together regardless of size or industry: IT.

We live in a digital business world where computers and networks are the glue that holds everything together. Big or small, your business needs someone to perform IT duties in one form or another. You can either build your own in-house department or outsource your needs to a professional team.

For SMBs (Small and Mid-size Businesses), outsourcing provides superior service at a lower cost. There is a wide range of options available to pick from. But with so many possibilities, where do you even start? What are you looking for and how can you maximize your chances of finding the perfect ‘fit’ for you?

Any decent IT firm wants to embody the traits that companies are looking for in an ideal partner, so they stress over this question as well. Fortunately for us, our clients gladly write glowing five-star reviews in various platforms, like this one:

Thumbs up!!!

We can always rely on ITFIRM.COM to do the best possible job under the circumstances, financial and time constraints. In addition to the very high degree of professionalism, we do enjoy an enormous time savings advantage since we do not have to seek other advice and deal with new IT consultants.  Virtuality has brought a whole new dimension and competitive advantage in computing, something we now greatly cherish.  Thank you very much for that, too.

Thumbs up!!!  Vision without execution is pure hallucination, and businesses in search of a reliable IT firm should give ITFIRM.COM a very, very strong consideration.”

Reviews like this tell us two important things:
1) We are doing something right.
2) We cannot afford to become complacent.

Proactive Management and Professional Initiative

If you take even an informal survey, you’ll find that a significant portion of business heads have little to no idea of what to do or where to start with the IT issue, although some company bosses do know a thing or two about IT. Still, it’s not the norm.

In the review cited above, one of the major points that our client wrote about is that, due to our “very high degree of professionalism” they could be comfortable in the knowledge that everything is capably handled. They can just go about their work without worry.

CEOs are busy people – they aren’t looking for a seminar or a big learning curve, they just want things done. Their expectation upon signing a contract is to give their new technology partner the keys to the system and never have to worry about it again. They just want everything to work the way it should.

Quick Responses in Remote Times

While much of America has gone back to the office, we still have a lot of remote workers. When you partner with a top-notch IT firm, you achieve a level of trust that your IT team will do what it says it will do. One thing we do to encourage that trust is to maintain a reliable response timetable.

When you know that when you reach out to us and we will be right there for you, it gives you peace of mind as a business owner since you can fully trust that we are a technology partner, not just an IT vendor. Two things that companies need and justifiably demand: Reliability and Consistency.

Maintaining a solid reputation for reliability and consistency can change the world in terms of how companies will view your team. For our part, we’ve already proven what we’re capable of. In fact, if what you read in that review is exactly what you need, then contact us today!

Frequently Asked Questions

Why do you need IT support?

There are two main reasons:
1: Good IT ensures that your network runs smoothly, with as little downtime as possible in order to maintain productivity and attain company goals.
2: We ensure that your data is effectively protected, stored, and backed up.

What are different types of IT support?

There are really only two models worth looking at, although software for specific industries, such as insurance, offer support – but the support is limited to their own software and its immediate interaction with the network. Full IT is still needed – typically supplied by one of these two types:
1: Managed IT Services: This model features remote monitoring & repair, onsite tech services, proactive and preventive maintenance, security, and backup and disaster recovery among other services. This model provides services on a retainer or subscription basis – usually billed monthly.
2: The obsolete ‘Break/Fix’ (B/F) or Time & Materials model is provided by companies with varying degrees of expertise. Typically B/F purveyors offer no remote repair – it’s based on a tech coming out to fix whatever breaks and is paid by the hour.

Small Business Trends breaks various IT offerings down into sub-categories HERE.

What should I look for in an IT support company?

The quick rundown of the top 5 things you need in an MSP:
1: Proactive Management.
2: No Long-Term Contracts.
3: Experience, Certifications, and On-going Training.
4: Clear and Reliable Response Times.
5: Data Security Expertise.

What do you get from an MSP?

While MSP ‘packages’ vary, as a minimum, a qualified MSP should offer:
Full IT infrastructure management
Network and server optimization
Onsite tech support
Remote monitoring and support - Help Desk
Cybersecurity
Back up and Disaster Recovery
Cloud services
Vendor management
IT budgeting and road map
Reporting

How secure is your network?

As a longstanding, reputable member of the Charlotte IT Support community, ITFIRM.COM offers a FREE, no-risk network and security assessment. We perform a non-intrusive scan that allows us to deliver a comprehensive report of the state of your system and its vulnerabilities that is yours to keep. There are no strings attached, and you are under no obligation to ever use our Managed IT Services.

 

The two best defenses are next-generation network security to protect your data from theft, and a top-notch MSP to ensure continued reliability and defenses against newly emerging threats.

We put our 100% Money Back Guarantee in writing, so there is no risk in trying us out. Because we do not require a ‘hard’ contract, our clients can fire us at any time with 30 days’ notice. We have to be good.

Among the Managed IT services we provide:

IT HelpDesk Service
Onsite IT Support
Cybersecurity
Cloud migration and management
Email migration services
Backup and disaster recovery
VoIP phone systems
IT disposition and recycling
Office moves
White label services (IT to IT)

Planning an Office Move?

Contact ITFIRM.COM today! We have the experience to ensure a seamless transition. After the move, your employees will arrive at the new location to find their IT infrastructure ready and open for business!

For more information or to receive your FREE no-risk network and security assessment, just fill out the form on this page or call us at: 
704-565-9705